Important Notice:

Choose the shoes size refer to your FOOT LENGTH.(Size Chart can help you solve 90% of size choosing problem.）

✬✭✮If  your foot is thick or wide, you can choose one size bigger.

✬✭✮If your foot is narrow or thin, you can choose one size smaller.

✬✭✮If you are in doubt how to choose, please feel free to contact us

If you are looking for a half size not listed on our chart: we recommend purchasing the next size larger or comparing the inches and centimetres with the size chart of a brand you currently wear.If you are looking for wide sizes: Most of our shoes accommodate wide feet. For extra wide feet, we recommend purchasing the next size larger to allow for more room on the inside of the shoe. 

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by Yun Express, CNE Expres, 4px Express, Post netherland,

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Painless Lyfe are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

FREE SHIPPING DELIVERY

Shipping time varies by location. These are our estimates for Free Shipping

Location

*Estimated Shipping Time

United States & United Kingdom

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Max delivery time – 45 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

Yes Most of our order will be in one delivery.

If you have any other questions, please contact us and we will do our best to help you out.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@painlesslyfe.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. It is the responsibility of a customer to bear/pay any expenses related to shipping in order to return their items.

You can always contact us for any return questions at info@painlesslyfe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Payment Methods

To make it more possible for our customers to enjoy a wonderful shopping experience at our store, we offer safe shopping and accept payments via one of the most secured online payment gateways where you can seamlessly make a purchase using your Credit card, Debit card, MasterCard or VISA. To provide even more option, we also integrate safe and secure payments via Paypal. 

Are my payments really secure?

Yes, your payments are 100% secure.

We accept credit card and Paypal payments through one of the most trusted payment gateways and your information are confidential and are never stored. We make sure our website is secure at all times and we are committed to giving you safe and satisfying shopping experience.